Frequently Asked Questions

ABOUT CAMEO

Q: What is Cameo?

A: Cameo is a platform where fans can request personalized video shoutouts from their favorite influencers, athletes, and celebrities.

Q: What types of Cameos can I get?

A: Cameos are the perfect gift for any occasion! Want to wish your best friend a happy birthday? Roast your buddy’s fantasy team? Motivate your son or daughter to play hard at their upcoming game? Hype up an upcoming event? As long as the request is appropriate, talent will be excited to do your Cameo and better connect with you as a fan!

Q: Do I get to keep my Cameo?

You’ll get to save your Cameo for life and share it across your social media pages!


BOOKING A CAMEO

Q: How do I book a Cameo?

A: You can book a Cameo by browsing our Talent pages. First, decide who you want a shoutout from, next click their page and type in your request as well as who the Cameo is for. Add your email so we can send you your Cameo when it’s ready!

Q: Are there any rules for Cameo requests?

A: There are no set rules for your Cameo request and you are allowed to request any message from your chosen talent. Please be appropriate and kind.

Note: In some cases your Cameo request will be rejected if it is inappropriate, explicit or will damage the talent’s image.


GETTING A CAMEO

Q: How will I receive my Cameo once it’s completed?

A: Once your Cameo has been completed, your Cameo be sent to the email that you provided when you ordered. Woohoo! You’ll receive a link to the Cameo and a downloadable file of your Cameo.

Q: How long will my Cameo take to be completed?

A: Our talent usually turns around Cameos within a few days, but are given up to 7 days to fulfill your Cameo request. If they do not complete it in this time, your request will expire and you’ll be refunded. Once you’ve booked, it’s time to get excited to hear from your favorite talent!

Q: Is the talent guaranteed to make my Cameo?

A: We make it our top priority that every customer receives their Cameo. It is possible that your request could expire, but we try to manage our talent and requests to make sure that all Cameos are completed!

Q: Can I download and save my Cameo after I receive it?

A: Once your Cameo has been emailed to you, you can download it onto your computer or smartphone (check the bottom of the email for the file) We love seeing your Cameos so once you have downloaded it, feel free to upload it to your Facebook, Instagram, Twitter, etc. and tag us @bookcameo!

Q: Can I update my request after I already booked?

A: Immediately after you order your Cameo, you will be given the option to edit your recipient and order details. After this, you will have to email us at hello@bookcameo.com and one of our Cameo team members will be able to edit this for you.

Q: I see my Cameo on the website, but haven’t received it.

A: All Cameos that appear on our site have been sent to the email you provided when you booked your Cameo. Please check your Spam or search your email. If you still can’t find it, please send us your order number and the email address you provided when booking to hello@bookcameo.com.

Q: Can I have a reaction video featured on Cameo?

A: Absolutely! We’ll feature great reaction videos on our homepage and our social media sites @bookcameo. Make sure to send them to hello@bookcameo.com


PAYMENTS

Q: How much is a Cameo?

A: The cost of a Cameo is set individually by our talent, and therefore the price will range depending on who you are requesting. The cost for a Cameo for that particular talent is displayed at the top of the booking form on each talent page.

Q: When will my credit/debit card be charged?

A: Cameo will put a hold on your credit/debit card as an authorization until either a) the Cameo is completed by talent, in which case the charge will go through, or b) your request is unfulfilled within 7 days or rejected by the talent, in which case the hold will be lifted from your credit/debit card. This may take 24-48 hours, depending on your bank.

Q: I have already been charged, but haven’t received my Cameo?

A: If you haven’t received your Cameo yet, we’ve only put a pre-authorization hold on your credit card to ensure funds are available for when talent fulfills your Cameo request.


FAQ FOR TALENT & INTERESTED TALENT

Q: How do I join Cameo?

A: We’re excited you’re asking! You can request to join Cameo here: https://www.bookcameo.com/enroll. Our team will contact you when you’re approved!

Q: Can I do Cameos for charity?

A: Absolutely! We’ve found Cameos are a great way to fundraise! A number of people on Cameo have their funds sent to the charity of their choice.

Q: How time consuming is doing a Cameo?

A: On average, it takes about 30 seconds.

Q: What is the revenue split?

A: All of our talent on Cameo is on the exact same revenue split. 75% talent’s way, with 25% going to Cameo. We handle all payment and processing. In order to be fair to all of our talent, this is a non-negotiable rate.

Q: How is the price determined?

A: Talent sets their own price and can change it at any time!

Q: How can I make more money on Cameo?

A: We see an average of 700%+ increase in bookings when talent lets their fans know that they’re on Cameo! An Instagram post, a swipe up on your Instagram story, Tweet, Facebook post, or mention/link on your Youtube or Musical.ly channel is a great way to significantly increase your bookings!

Q: Can I refer Talent to Cameo and get paid?

A: Absolutely! We have a Talent-to-Talent Referral Program where you’ll receive 5% of the bookings of anyone you refer, for a full year! The 5% is taken out of Cameo’s cut. The more talent you refer, the more passive income you’ll generate!

Q: What type of talent are you looking to have on Cameo?

A: We’re looking for great talent that wants to better engage with their fanbase in a more personalized way, while creating moments that inspire for their fans!

Q: Will Cameo promote talent joining the platform?

A: Yes, we often promote our talent joining across our social media pages. However, we leave it up to talent to let their fans know that they’re active on Cameo! The best way to do this is with a mention on your favorite social channels.

Q: Are there costs associated with joining Cameo?

A: Nope. We handle all payment and processing fees for you!

Q: Is there any obligation to joining Cameo?

A: There is no obligation and you can leave the site at any time. However, our only ask is that you always complete Cameo requests to ensure the best possible fan experience.

Q: Can you decline Cameo requests?

A: Yes. You can accept or decline any request that you don’t feel comfortable doing. You can also report requests in which case we may block an individual from requesting again.

Q: Will fans know my contact information if I do a Cameo?

A: No. It's important to us that we keep your personal information safe & secure.

Q: How do I get paid?

A: Money will be deposited in your account daily on a 2-day rolling basis.

Q: What if I feel bad about charging my fans?

A: About 90% of Cameos are purchased as gifts for your biggest fans! You’re simply providing your fans with currently unattainable moments that inspire, while monetizing your DMs.

Q: Is it possible to pause requests if I am traveling or busy?

A: Yes, you can make yourself temporarily unavailable, though please remember that you have 7 days to complete Cameo requests and because of the ease of our technology, you can do them from anywhere!

Q: Where Can I find Cameo’s terms?

A: You can find our terms here: https://www.bookcameo.com/terms

Q: This sounds amazing, how can I sign up!?

A: We love to hear that! You can request to join at https://www.bookcameo.com/enroll and we’ll reach out to you within 24 hours if we believe you’ll be a great fit for Cameo!


OTHER CAMEO FAQ’S

Q: Will my Cameo ever disappear?

A: When your video has been completed, it will be sent directly to your email inbox where it will stay forever...unless you delete it.

Q: Can I order Cameo merchandise?

A: We do not have our merchandise for sale on our website but occasionally we will send them to a lucky chosen few in the Cameo Fameo! Keep your eyes peeled…

For a chance to grab some Cameo swag, tag us in your reaction video and caption #CameoReact. May the best reactions win...

Q: Can I be notified when new talent joins Cameo?

A: You can see all our new Talent under our “New This Month” section on our homepage. Alternatively, your favorite artists might be mentioning that they’re on Cameo on their social channels, so keep a lookout on our social media pages for live updates!

Q: How do I contact the Cameo team?

A: We love hearing any ideas or queries that you may have! If you need to get in touch with us, feel free to email hello@bookcameo.com and one of our team members will get back to you as soon as possible!

Q: How can I request to join Cameo as Talent?

A: You can request to join Cameo here: https://www.bookcameo.com/enroll. Our team will review you and get back to you within 24 hours if we believe you’d be a great fit for Cameo!